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Careers at Anvil

Careers at Anvil

Join a global team and make a real difference

Anvil team

Our position as a trusted provider of services to protect our clients’ employees and other valued assets did not happen by accident; it has taken individual talent, expert knowledge, attention to detail, unstoppable energy and most importantly – real team work.

In return, we offer you the opportunity to develop your career into something worth talking about, because a job at Anvil is a career made by you, with development opportunities, benefits and a working culture that embraces diversity.

To find your future role at Anvil, simply search below by department and location, click on a position and complete our online application form.

We look forward to hearing from you.

Open Positions

Europe, Middle East & Africa

Clinical Case Handler

Position Overview

Are you looking for a new challenge to utilise your critical care skills? Do you work in a similar role or are you looking for a career change and feel you can make a difference to our international clients?

If so we’d like to hear from you.

Role

Clinical Case Handler for The Anvil Group International (Limited), based in Christchurch, Dorset, BH23.

Full time role, with considerations given for those seeking part time work.

Salary: £35,000.00-£40,000.00 per year

COVID-19 considerations:
Fit to work App, temperature monitoring, social distancing measures. Regular reviews and risk assessments by our medical team.

We are a technology-led business resilience & travel risk solutions Company, offering 24/7/365 Global Assistance to individuals whilst travelling abroad. We’re currently offering exciting opportunities for Registered Nurses, registered physiotherapists, registered occupational therapist, registered pharmacists or registered paramedics to transition from a hands-on clinical or similar role, into a dynamic corporate environment, offering medical support to an international client base.

You will be based within our vibrant, modern & secure offices; working closely with other clinical, security, analytical and logistical professionals

Job Description

  • Front line clinical advice and telephone triage for a global client base
  • Providing medical advice, assessment, support and recommendations by speaking directly to patients and clients in international settings
  • Liaising with international healthcare professionals to oversee patient care in inpatient and outpatient settings
  • Assessing standards of care and providing guidance on travel following illness or injury
  • Arranging medical evacuations and repatriations
  • Working within a truly international team with offices in other major locations globally

Qualifications

  • Registered healthcare professional (must be currently registered with the NMC, GPC or HCPC)
  • Band 6 or 7 equivalent preferred, with considerations given to band 5 applicants with relevant levels of experience & skills
  • Previous Critical Care or Emergency medicine background is preferred
  • Broad Medical and Surgical Knowledge with strong acute care background, including primary care, travel health & occupational health
  • Excellent written and oral English language
  • Additional language skills are desirable
  • Good IT skills are required.

How we’ll reward you

  • Competitive salary based on experience
  • 38 hours per week (Full time)
    – Shifts range from 08:00 to 21:00 with hours outside these times covered by an on call rota
  • 251 hours holiday p.a. (including Bank Holidays) for full time, plus holiday purchase scheme
  • Monthly 121’s with annual performance appraisals
  • Completive professional development programme and dedicated revalidation support
  • Regular coaching to further support and develop your skills
  • Support through external learning & training
  • Onsite restaurant and free parking
  • Company Pension
  • Death in service and Incapacity Benefit
  • Social events (outside of Covid)

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Nurse, Clinical Case Handler

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Inside Sales Executives

Position Overview

We have an exciting new vacancy for motivated Inside Sales Executives to join our expanding and vibrant UK sales team. These full-time permanent positions are based at our office in Christchurch, Dorset UK.

As Inside Sales Executive, you’ll play a vital role within the business. Sourcing, researching and prospecting new client leads via outbound calls and emails for the Business Development Managers (BDM’s).

Key Accountabilities

  • Make outbound calls to qualify data, generate leads and identify the key decision maker
  •  Book qualified appointments and pass across qualified leads to the designated BDM
  • Record all sales details and activity on internal database
  • Build and maintain your network within the travel risk management and organisational resilience space
  • Manage your own sales pipeline

Experience and skills

  • Bilingual would be advantageous
  •  Eager to succeed, self-motivated and tenacious to achieve sales targets and financial rewards
  • Professional and confident telephone manner
  • Good negotiation skills
  • Experience with LinkedIn and Salesforce an advantage
  • Well organised team player
  • Excellent communication skills (verbal and written)
  • The ability to work calmly under pressure

Benefits Package

  • Competitive salary commensurate with experience
  • Uncapped commission with an OTE of +150% of salary
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Modern offices
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians

 

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Inside Sales Executive

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

International Operations Responder

Position Overview

Reporting to The Head of International Assistance the Responder will be responsible for overseeing the handling of the initial incident reports, resource dispatching, emergencies and communications. The International Operations Responder will be a problem solving leader, critical thinker and detail orientated individual.  Based in our offices in Christchurch, Dorset, this is a full time position which requires shift working to provide a full 24/7 service to our clients.

Day to day tasks:

  • Ability to handle stressful situations while staying calm during reported emergency incidents
  • Ability to operate within a fast moving environment and adapt to ever changing operational requirements
  • Ability to coordinate and prioritise tasks with little guidance and within competing timelines in a fast moving environment and adapt to changing operational requirements
  • Ability to carry responsibility calmly and professionally
  • Ability to understand complex problems, making decisions and taking effective action
  • Have knowledge of case management software (CMS)
  • Initial response to client situations across the globe following dedicated standard operational procedures
  • Case management of medical and security assistance calls in line with individual client requirements
  • Notify and collaborate with client stakeholders on traveller assistance cases and management of the process
  • Manage the Interactive Communications Platforms launch during managed cases
  • Be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
  • Administer and maintain data using a range of specialist software and internal security software
  • Ensure daily operational communications are conducted to standard
  • Maintain and deliver agreed Key Performance Indicators (KPIs) to achieve business objectives and ensure defined Service Level Agreements (SLAs) are met
  • Effectively manage all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
  • React accordingly to the customers situation and their needs to deliver superior customer service, this may include using empathy, handling crisis or grief, liaising with relatives and providers, taking ownership and responsibility of situations and problems
  • Review and develop existing process and procedures in line with client requirements
  • Contribute to regular team meetings, and provide support or guidance to peers
  • Ensure effective handover and/or feedback to deliver 24/7 coverage
  • Escalate issues, risks, ideas/suggestions to the line manager as needed to ensure business effectiveness and processes continue to be fit for purpose
  • Provide ad-hoc support to the Intelligence team
  • Ad hoc tasks and support as required by the Group Managing Director, Head of Operations and Operations team

Skills/Expertise:

  • Self-motivated, able to work on own initiative
  • Be able to follow and develop processes
  • Be confident liaising with clients and suppliers
  • Excellent communication and administration skills, both written and verbal with the ability to communicate at all levels of the business
  • Excellent customer service skills and professional telephone manner
  • Excellent computer skills with proficiency in MS Office, particularly Excel and Outlook and an aptitude to learn new, relatively complex systems
  • Worldwide geographical knowledge is desirable, with an active interest in current affairs
  • Being bilingual would be an advantage

Location

Christchurch, Dorset, UK

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
International Operations Responder

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

United States & Canada

Risk Analyst

Position Overview

The primary function of the Risk Analyst is to report in real time on worldwide events which have the potential to affect the interests and assets of our clients by monitoring major news sources and gathering intelligence using a number of mediums. This information is subsequently used to provide a risk and threat assessment, written in the form of an alert, which is then uploaded to our system using dedicated software and passed directly to the client. Additionally, the Risk Analyst will assist in the company’s out of hours support procedure in the event of an emergency. They will also provide support to account managers requesting travel briefs or more information on an event that could affect a client.

This is a full time, remote position based in the Tampa, FL area requiring occasional attendance at on-site meetings in our downtown office. The work schedule is 7:00pm-3:00am Thursday-Monday with Tuesday and Wednesday off.

Essential Duties and Responsibilities:

  • Closely monitor current worldwide news events using a variety of mediums such as the international press, news aggregators, social media, and intelligence sources
  • Identify emerging trends or upcoming events which could affect Anvil clients’ business operations, travelers, and assets
  • Publish timely and relevant incident alerts in Anvil’s threat and risk intelligence portal to inform our clients’ stakeholders and travelers
  • Dispatch interactive communications to travelers and stakeholders in developing or emergency situations
  • Support the production of travel security briefings, situational updates, threat assessments, and other requests for information
  • Conduct research utilizing open source methods and techniques
  • Deliver oral and written threat briefings to internal and external stakeholders
  • Assess risks and the impact on our clients’ travelers, assets, and business operations
  • Make fact-based and unbiased risk assessments on a wide range of threats affecting clients
  • Update and amend systems within Anvil’s dedicated software package to ensure information such as government travel advisories is current
  • Manage numerous country summaries and updates system in real time when a significant event occurs
  • Conduct changeover briefs with team

Qualifications and Skills:

Essential

  • Degree seeking – preferably in intelligence, homeland security, global studies, or international relations; or relevant work experience
  • Familiarity with social media platforms, such as Twitter, Instagram, Snapchat, and Facebook
  • Knowledge of Google Earth and Maps
  • Knowledge of Microsoft programs, especially Outlook, Word, PowerPoint, Excel, and Notepad ++
  • Familiarity with analytic tradecraft
  • The ideal candidate will possess self-motivation, drive, focus, initiative, and innovation
  • A keen interest in worldwide current affairs
  • An aptitude for analysis and a naturally enquiring mind
  • Excellent written and oral communication skills
  • The ability to work alone or as part of a team in a high pressure environment where deadlines and priorities change constantly
  • The ability to think laterally and objectively, avoiding assumptions, while remaining unbiased throughout
  • Strong constitution to be able to deal with researching often harrowing worldwide events while remaining culturally and politically sensitive at all times
  • Keen attention to detail with a strong emphasis on accuracy and completing a task correctly the first time
  • Effective problem-solving skills
  • Ability to work non-standard hours, including evenings, weekends, and holidays as required

Preferred

  • Bachelor’s degree – preferably in intelligence, homeland security, global studies, or international relations
  • Advanced Spanish language skills (preferably A Level) with particular emphasis on grammar, spelling, and punctuation
  • Knowledge of geopolitical structure in Latin America
  • Experience with open source research in public or private sector

Benefits Package

  • $18.35 per hour
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet Benefits
  • Generous paid time off plan
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Risk Analyst

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

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