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Careers at Anvil

Careers at Anvil

Join a global team and make a real difference

Anvil team

Our position as a trusted provider of services to protect our clients’ employees and other valued assets did not happen by accident; it has taken individual talent, expert knowledge, attention to detail, unstoppable energy and most importantly – real team work.

In return, we offer you the opportunity to develop your career into something worth talking about, because a job at Anvil is a career made by you, with development opportunities, benefits and a working culture that embraces diversity.

To find your future role at Anvil, simply search below by department and location, click on a position and complete our online application form.

We look forward to hearing from you.

Open Positions

Europe, Middle East & Africa

Account Director

Position Overview

The Account Director role is vital within the business, acting as the key liaison between clients and key departments. This position is the external face of Anvil for all SaaS and Operational Services, (including client integration of our travel risk platform Riskmatics®) . The role is full time and permanently based within the Anvil office in Christchurch, Dorset UK. It will require the individual to be accountable for ensuring that all requests from clients are serviced on a timely basis via engagement with the appropriate Anvil resources and process.

The Account Director will ensure all scheduled and ad hoc client interactions are documented. Scheduled activity will include Monthly Update calls, Quarterly Business Reviews, Six Month Strategy reviews as per the coverage plan agreed with the Sales Director.

The Account Director will also:

  • Have specific responsibility for enhancing the organisations relationship with clients and to identify incremental revenue opportunities for Riskmatics® and associated services – e.g. Journey Management
  • Ensure that within a period of 3 months from commencement of the relationship date that they have identified and mapped all relevant stakeholders within the client. This is likely to include Security, HR, Travel, IT and other Business Resilience stakeholders
  • Be responsible for generating Testimonials and Reference sites for use by the business. He/she will oversee that all opportunities are investigated within each client, and that the correct stakeholders in each account opportunity are aware of the Operational capabilities that Anvil provides to meet the Business Resilience requirements of the client

Key Accountabilities

  • Management of client accounts. Actively seek upsell and cross-sell opportunities into the account
  • Generating leads and opportunities by networking within the account and its sibling and subsidiaries
  • Develop an in-depth knowledge of the wider risk, security and medical industries to enable a consultative approach in their dealings with prospects and clients, and to be considered an “expert” in their field
  • Identify opportunities for Anvil’s core business propositions and add to the Product Wish-list and Roadmap
  • Identify other areas and opportunities that may not currently fall under Anvil’s core business offering, and bring them to the company’s attention
  • Attend both speculative and formal meetings with prospects and clients to build relationships and develop business revenue opportunities
  • Write and develop compelling client specific proposals
  • Close business based on a mutually agreeable set of expectations
  • Engage with clients to investigate and understand the issues they face within the Travel Risk Management and Business Resilience sector

Within this role you will need to work towards KPIs, so we’re looking for candidates who have the following skills and experience:

Key performance indicators

  • Closed business generated to target
  • Accuracy of quarterly commit forecast to + or – 15% of result at mid-point of quarter.
  • Value of pipeline to be 3 times target in current and next quarter
  • Task and activity logs recorded in CRM system in line with accounts coverage model.
  • Weekly quarterly forecast submission
  • Weekly Report – Top 3 opportunities. Top 3 New Meetings
  • Activity Metrics: calls, meetings and proposals per week – as set by Sales Director

knowledge and Experience

  • Experience of operating in a consultancy business services environment
  • Graduate or graduate calibre
  • Demonstrated success in developing and maintaining executive-level relationships
  • Flexibility in approach and open to international travel
  • Strong communication, organisation and presentation skills and the ability to work autonomously
  • A self-starter, motivated by the opportunity to deliver client solutions
  • A strategic thinker; able to conceive and execute sector development plans
  • Excellent relationship management skills with a record of accomplishment of developing long-term client partnerships
  • Reporting skills

This role is full time and permanently based within the Anvil office in Christchurch, Dorset UK.

Benefits Package

  • Competitive salary commensurate with experience
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Modern offices
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Account Director

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Business Development Managers

Position Overview

We have two new positions available due to company growth, offering an exciting opportunity to work within our dynamic team. Based at our office in Christchurch, Dorset UK, these full-time permanent Business Development Manager (BDM) positions are the face of Anvil, and the successful applicants will therefore be responsible for attending speculative meetings with prospects, as well as formal presentation meetings in order to develop relationships and increase revenue opportunities for Anvil.  The BDM should have gravitas and be tenacious in work ethic, forward-thinking, organised and results orientated.

  • The BDM will also have overriding responsibility for delivering value added solutions to prospective clients, managing the smooth negotiations of the contracts and overseeing the structured implementation of the new business relationship into the business; ensuring the highest standards of professionalism are exhibited at all times.  The BDM will employ all avenues for prospecting, including cold calling, working through references, etc. to ensure that the required number of meetings are attained and conducted.
  • In addition, The BDM will work closely with the Account Managers to ensure that existing Anvil accounts are handed across in an efficient manner whilst ensuring the clients receive the highest levels of service and product delivery to ensure contract renewal.
  • The BDM will oversee that all opportunities are investigated within each prospective client, and that the correct stakeholders in each account opportunity are aware of the range of services that Anvil provides in order to secure additional streams of revenue.

Key Accountabilities

  • Management and acquisition of client accounts.
  • Generating leads by cold calling and networking.
  • Engaging with prospects to investigate and understand the issues they face.
  • Develop an in-depth knowledge of the wider risk and security industries to enable a very consultative approach in their dealings with prospects and clients, and to be considered an “expert” in their field.
  • Identify opportunities for Anvil’s core business propositions.
  • Identify other areas and opportunities that may not currently fall under Anvil’s core business offering, and bring them to the company’s attention.
  • Attend both speculative and formal meetings with prospects and clients to build relationships and develop business revenue opportunities.
  • Write and develop compelling client specific proposals.
  • Close business based on a mutually agreeable set of expectations.

Key performance indicators

  • Closed business generated.
  • Value of pipeline.
  • Number of new contacts identified and relationships established.
  • Number of meetings conducted.
  • Profitability of client accounts.
  • Total values of revenue within new client accounts.
  • Client satisfaction.

knowledge and Experience

  • Experience of operating in a business services sales environment ideally solutions and or consulting sales.
  • Graduate or graduate calibre.
  • Managing the client cycle from targeting and engagement through to pitch and delivery.
  • Demonstrated success in developing and maintaining executive-level relationships.
  • Flexibility in approach and open to international travel.
  • Strong communication, organisation and presentation skills and the ability to work autonomously.
  • A self-starter, motivated by the opportunity to deliver client solutions and enjoy the monetary returns.
  • A strategic thinker; able to conceive and execute sector development plans.
  • Excellent relationship management skills with a track record of developing long-term client partnerships.
  • Reporting skills.

Benefits Package

  • Competitive salary commensurate with experience
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Modern offices
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Business Development Manager

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Inside Sales Executives

Position Overview

We have an exciting new vacancy for two motivated Inside Sales Executives to join our expanding and vibrant UK sales team. These full-time permanent positions are based at our office in Christchurch, Dorset UK.

As Inside Sales Executive, you’ll play a vital role within the business, prospecting new business leads via cold calling, promoting Anvil’s services and risk management solution and booking web demonstrations of our travel risk platform Riskmatics® or setting up face to face meetings for the Business Development Managers (BDM’s).

Key Accountabilities

  • Prospecting leads and making outbound calls
  • Generate new business opportunities targeting B2B clients
  • Book qualified appointments for experienced BDM’s
  • Manage your sales pipeline
  • Updating the database with customers details and current activity
  • Updating the database with competitor analysis & information
  • Manage all prospecting details on the CRM system
  • Sourcing and researching new business leads
  • Developing new business opportunities where possible
  • Build and maintain new business relationships with prospect clients
  • Pass across qualified leads to the BDM team

Experience and skills

  • Experience of securing new business leads through telesales / cold calling. (B2B preferred but not essential)
  • Self-motivated and driven to achieve sales targets and financial rewards
  • Professional telephone manner and good negotiation skills
  • Experience with LinkedIn an advantage
  • Confident in speaking at decision-maker level
  • Evidence of successes and track record against targets
  • Well organised team player
  • Good at building and maintaining relationships
  • Excellent communication skills, initiative and enthusiasm
  • Planning and organisational skills and the ability to work calmly under pressure
  • Experience of a target driven environment
  • Passion and drive towards their own performance
  • Self-motivation and tenacious
  • Confidence

Benefits Package

  • Competitive salary commensurate with experience
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Modern offices
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians

 

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Inside Sales Executive

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

International Operations Responder

Position Overview

Reporting to The Head of International Assistance the Responder will be responsible for overseeing the handling of the initial incident reports, resource dispatching, emergencies and communications. The International Operations Responder will be a problem solving leader, critical thinker and detail orientated individual.  Based in our offices in Christchurch, Dorset, this is a full time position which requires shift working to provide a full 24/7 service to our clients.

Day to day tasks:

  • Ability to handle stressful situations while staying calm during reported emergency incidents
  • Ability to operate within a fast moving environment and adapt to ever changing operational requirements
  • Ability to coordinate and prioritise tasks with little guidance and within competing timelines in a fast moving environment and adapt to changing operational requirements
  • Ability to carry responsibility calmly and professionally
  • Ability to understand complex problems, making decisions and taking effective action
  • Have knowledge of case management software (CMS)
  • Initial response to client situations across the globe following dedicated standard operational procedures
  • Case management of medical and security assistance calls in line with individual client requirements
  • Notify and collaborate with client stakeholders on traveller assistance cases and management of the process
  • Manage the Interactive Communications Platforms launch during managed cases
  • Be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
  • Administer and maintain data using a range of specialist software and internal security software
  • Ensure daily operational communications are conducted to standard
  • Maintain and deliver agreed Key Performance Indicators (KPIs) to achieve business objectives and ensure defined Service Level Agreements (SLAs) are met
  • Effectively manage all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
  • React accordingly to the customers situation and their needs to deliver superior customer service, this may include using empathy, handling crisis or grief, liaising with relatives and providers, taking ownership and responsibility of situations and problems
  • Review and develop existing process and procedures in line with client requirements
  • Contribute to regular team meetings, and provide support or guidance to peers
  • Ensure effective handover and/or feedback to deliver 24/7 coverage
  • Escalate issues, risks, ideas/suggestions to the line manager as needed to ensure business effectiveness and processes continue to be fit for purpose
  • Provide ad-hoc support to the Intelligence team
  • Ad hoc tasks and support as required by the Group Managing Director, Head of Operations and Operations team

Skills/Expertise:

  • Self-motivated, able to work on own initiative
  • Be able to follow and develop processes
  • Be confident liaising with clients and suppliers
  • Excellent communication and administration skills, both written and verbal with the ability to communicate at all levels of the business
  • Excellent customer service skills and professional telephone manner
  • Excellent computer skills with proficiency in MS Office, particularly Excel and Outlook and an aptitude to learn new, relatively complex systems
  • Worldwide geographical knowledge is desirable, with an active interest in current affairs
  • Being bilingual would be an advantage

Location

Christchurch, Dorset, UK

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
International Operations Responder

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

United States & Canada

Security Operations Manager

Location

Tampa, FL, USA

Job Summary

Under general supervision, the Security Operations Manager is jointly responsible for the management, control, and day-to-day running of the Operations Department in the US. This covers all of Anvil’s US operational security services. The Security Operations Manager will ensure, alongside of the Director of Security Operations and/or Senior Security Operations Manager, that the Anvil vendor network is operationally robust and has a continuous capability to support Anvil clients globally. The Security Operations Manager will also assist the sales and client relations team in strengthening client relationships in terms of delivering operational support and advice, understanding operational services, and giving Anvil clients a clear understanding of the services we provide.

Essential Duties and Responsibilities

Operational Tasks – High Risk
Keep abreast of high risk events, and brief Director of Security Operations and management on global security issues or developing security situations that may impact Anvil clients:

  • Security assistance and crisis management
  • Evacuation support
  • Kidnap and special risks
  • Surveillance and counter-surveillance

Operational Tasks – Low to Medium Risk
As directed, manage and keep abreast of services provided to Anvil clients. Brief Director of Security Operations and management on global security issues or developing security situations that may impact Anvil clients:

  • Journey management – car and driver and meet and greet services
  • Close protection or security facilitation
  • Security consultancy
  • Due diligence
  • Technical surveillance counter-measures/electronic counter-measures
  • As directed, align regularly with Operations Directors in the UK and Japan giving supporting capacity in assistance, advice, or coordinating efforts
  • Work closely to coordinate with vetted security vendors to carry out security services globally and ensure that the best practices are carried out in line with the Anvil terms, conditions, and Standard Operating Procedures (SOPs) laid out for the specific service
  • Provide informed opinions and objective analysis for resolution of a situation or advise means to support client safety and security

Security Assistance

  • With the support of other assistance and operational staff, provide timely advice and operational assistance for Anvil Assist security cases
  • Within an operational team, swiftly put security assistance into place to support Anvil clients’ requirements and act as a coordinator for that and other support services required or requested by client
  • Ensure awareness of all ongoing major incidents reported by the Intelligence team that might impact Anvil clients globally
  • Provide proactive and real time advice to clients where any incident or situation might impact or already is impacting them

Sales and Client Support

  • Assist and give guidance to the sales and client relations team on all operational security and logistical matters
  • Report on areas of concern and provide solutions and recommendations to ensure that clients are confident and assured by the integrity of Anvil operational services
  • Assist in preparation of Request for Proposal (RFP) operational responses, providing guidance on content, delivery of services, and key details as required
  • Meet regularly with clients and their operational representatives for account reviews, addressing any actual or potential external/internal operational problems
  • Build and maintain relationships:
    • Internally with the sales and client relations, intelligence, and assistance teams to ensure that Anvil delivers a high quality of operational services
    • Externally with existing and potential clients
    • Externally with client stakeholders and security providers to maximize Anvil’s reputation externally and to be seen as an organization that they trust and wish to do business with

Management of Security Vendors

  • Build and maintain successful relationships with key security vendors
  • Ensure that vendors are compliant with the Anvil approved vetting process, operational protocols, and insurance requirements
  • Proactively seek alternate and new vendors in busy regions and markets or those currently not covered sufficiently

Qualifications and Skills

Essential

  • Bachelor’s Degree in a field of study related to security operations, or a minimum of two years of relevant experience
  • Ability to read, write, analyze, and interpret common business, technical, financial, and legal documents
  • Strong interpersonal and communication skills
  • Work requires willingness to work a flexible schedule and occasional overnight travel
  • The ability to work alone or as part of a team in an often pressure intense environment where deadlines and priorities change constantly
  • The ability to think laterally and objectively, avoiding assumptions, while remaining unbiased throughout
  • Strong constitution to be able to deal with researching often harrowing worldwide events yet remaining culturally and politically sensitive at all times
  • Keen attention to detail with a strong emphasis on accuracy and getting the job right first time
  • Project management disciplines and delivery of physical security services

Preferred

  • Minimum of four years of relevant experience providing security services, preferably within a specialist military, diplomatic, or law enforcement agency that specializes in close protection operations in hostile or high threat environments 

Compensation, Benefits, and Perks

  • $40,000-$48,000 annual salary plus unlimited commission potential
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet Benefits
  • Unlimited paid time off
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Security Operations Manager

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

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