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Careers at Anvil

Careers at Anvil

Join a global team and make a real difference

Anvil team

Our position as a trusted provider of services to protect our clients’ employees and other valued assets did not happen by accident; it has taken individual talent, expert knowledge, attention to detail, unstoppable energy and most importantly – real team work.

In return, we offer you the opportunity to develop your career into something worth talking about, because a job at Anvil is a career made by you, with development opportunities, benefits and a working culture that embraces diversity.

To find your future role at Anvil, simply search below by department and location, click on a position and complete our online application form.

We look forward to hearing from you.

Open Positions

Europe, Middle East & Africa

Clinician

Position Overview

Are you looking for a new challenge to utilise your critical care skills? Do you work in a similar role or are you looking for a career change and feel you can make a difference to our international clients?

If so we’d like to hear from you.

Role

Clinician for The Anvil Group International (Limited), based in Christchurch, Dorset, BH23.

This is a permanent office based position working out of our bright modern offices in Christchurch. It is envisaged that this will be a full time role, although applications for part time hours will also be considered. The role includes providing medical assistance, conducting telemedicine appointments and mental health assessments, as well as contributing to ongoing assistance projects in a corporate environment and engaging with professional development activities.

Salary: £35,000.00-£40,000.00 per year

COVID-19 considerations:
Fit to work App, temperature monitoring, social distancing measures. Regular reviews and risk assessments by our medical team.

You will be based within our vibrant, modern & secure offices; working closely with other clinical, security, analytical and logistical professionals

You will need

  • To be a registered healthcare professional (registered with the NMC, GPC or HCPC)
  • To currently be a band 6 or 7 (although we will of course consider band 5 applicants with relevant levels of experience and skills)
  • Broad medical, surgical knowledge and psychiatric background with strong acute care background, including primary care, travel health and occupational health
  • Excellent written and oral English language skills
  • Good IT skills

The following skills and experience would be advantageous but are not essential

  • Additional language skills
  • A background in critical care or emergency medicine
  • A postgraduate qualification in travel health, occupational health, public health or global health
  • Experience of working in the humanitarian sector

How we’ll reward you

We offer excellent benefits that help make Anvil a great place to work.
These include:

  • Salary: £35,000.00-£40,000.00 per year
  • An average of 38 hours per week (shifts range from 08:00 to 21:00 with hours outside these times covered by an on-call rota)
  • 251 hours holiday p.a. pro rata for part time employees (including Bank Holidays)
  •  Holiday purchase scheme
  • Onsite restaurant and free parking
  • Full access to our Employee Assistance Programme
  • Death in Service
  • Incapacity Benefit
  • Cycle to work scheme
  • Private Healthcare membership after five years of service
  • Regular performance reviews, annual appraisals
  • Continuous professional development programme, including internal and external (national and international) speakers
  • Postgraduate education support
  • Dedicated revalidation support
  • External study leave provision
  • Company Pension
  • Social events (outside of COVID-19)

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Please complete the form below to apply for the position:
Nurse, Clinical Case Handler

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

International Operations Responder

Position Overview

Reporting to The Head of International Assistance the Responder will be responsible for overseeing the handling of the initial incident reports, resource dispatching, emergencies and communications. The International Operations Responder will be a problem solving leader, critical thinker and detail orientated individual.  Based in our offices in Christchurch, Dorset, this is a full time position which requires shift working to provide a full 24/7 service to our clients.

Day to day tasks:

  • Ability to handle stressful situations while staying calm during reported emergency incidents
  • Ability to operate within a fast moving environment and adapt to ever changing operational requirements
  • Ability to coordinate and prioritise tasks with little guidance and within competing timelines in a fast moving environment and adapt to changing operational requirements
  • Ability to carry responsibility calmly and professionally
  • Ability to understand complex problems, making decisions and taking effective action
  • Have knowledge of case management software (CMS)
  • Initial response to client situations across the globe following dedicated standard operational procedures
  • Case management of medical and security assistance calls in line with individual client requirements
  • Notify and collaborate with client stakeholders on traveller assistance cases and management of the process
  • Manage the Interactive Communications Platforms launch during managed cases
  • Be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
  • Administer and maintain data using a range of specialist software and internal security software
  • Ensure daily operational communications are conducted to standard
  • Maintain and deliver agreed Key Performance Indicators (KPIs) to achieve business objectives and ensure defined Service Level Agreements (SLAs) are met
  • Effectively manage all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
  • React accordingly to the customers situation and their needs to deliver superior customer service, this may include using empathy, handling crisis or grief, liaising with relatives and providers, taking ownership and responsibility of situations and problems
  • Review and develop existing process and procedures in line with client requirements
  • Contribute to regular team meetings, and provide support or guidance to peers
  • Ensure effective handover and/or feedback to deliver 24/7 coverage
  • Escalate issues, risks, ideas/suggestions to the line manager as needed to ensure business effectiveness and processes continue to be fit for purpose
  • Provide ad-hoc support to the Intelligence team
  • Ad hoc tasks and support as required by the Group Managing Director, Head of Operations and Operations team

Skills/Expertise:

  • Self-motivated, able to work on own initiative
  • Be able to follow and develop processes
  • Be confident liaising with clients and suppliers
  • Excellent communication and administration skills, both written and verbal with the ability to communicate at all levels of the business
  • Excellent customer service skills and professional telephone manner
  • Excellent computer skills with proficiency in MS Office, particularly Excel and Outlook and an aptitude to learn new, relatively complex systems
  • Worldwide geographical knowledge is desirable, with an active interest in current affairs
  • Being bilingual would be an advantage

Benefits Package

  • Competitive salary commensurate with experience
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians
  • Social events (outside of COVID-19)

Location

Christchurch, Dorset, UK

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
International Operations Responder

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Implementations Executive

OVERVIEW OF ROLE

The role of the Implementations Executive is to provide day to day support to the Implementations and Client Relations teams through all aspects of client implementations including agency implementations, day to day management of backend systems, queue management, the on-going management of Travel Management Companies (TMC) and the servicing of day to day client issues and requests.

The Implementation Executive will develop a working knowledge of the front and back end of Anvil Riskmatics systems and a commercial understanding of their use and application within a large corporate client environment.

KEY ACCOUNTABILITIES

New Client Onboarding support

  • Support the Client Relations team throughout the onboarding process with documentation, client configuration and all aspects of project support
  • Attend progress calls, take notes and write up summary and action points where required

 Agency implementations

  • Implementation of TMC data feeds via GDS queue placement, XML data feeds and Excel import
  • Ensure that IMPRAGs are produced where appropriate and communicated to the appropriate Account Director, ensuring they have all necessary information required to enable them to update the client accordingly
  • Ensure that Account Directors are kept fully informed of the implementation progress for their clients, including making them aware of any issues or potential delays or changes to their plan
  • Report on areas of concern and provide solutions and recommendations to ensure the implementation is delivered on time
  • Carry out post implementation quality assurance checks

Day to day management of the backend systems

  • Maintain queues in Queue Service Manager (QSM)
  • Own and manage stuck Passenger Name Records (PNR)
  • Update manual PNRs from spread sheets, csv files and emails
  • Remove PNRs on an ad-hoc basis as requested by the client

Management and escalation of issues

  • Evaluate issues raised by the client and resolve them
  • Escalate to the appropriate area within Anvil if unable to resolve an issue
  • Respond to client concerns with a TMC and the volumes of transactions they are processing

 Reporting to stakeholders (internal and external) as required

  • Provide ad hoc updates as needed
  • Report the progress of implementations of new or changed TMCs creating a new implementation progress spread sheet if requested by the client or Account Manager
  • Create and update records to illustrate progress so that the latest status is always available

 General Administration

  • Maintain Team meeting agendas, notes and meeting room bookings
  • Spot-check monitoring of client alerts and travel briefs
  • Upload VIP updates, Asset uploads, Expat lists, HR files and any other required files to client systems
  • Generate and distribute monthly Client MI reports

 Other tasks may be required from time to time to fulfil business needs

EDUCATION AND EXPERIENCE

  • Experience of operating in a business services environment
  • Excellent customer service skills and demonstrable experience
  • Articulate and good telephone manner
  • Good organisational and planning skills
  • Excellent written and verbal communication
  • The ability to work on multiple tasks and projects at one time
  • The ability to work under pressure and to deadlines
  • Strong attention to detail
  • Self-motivation
  • Experience of working with GDS systems would be an advantage
  • High level of computer proficiency
  • Demonstrable working knowledge of Microsoft Office essential

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Implementations Executive

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

UK Geopolitical Intelligence Analyst

OVERVIEW OF ROLE

A dynamic analyst with a good knowledge of global conflict, politics, macroeconomics, and security, particularly in high-risk regions. A creative thinker and self-starter employed within the Intelligence Department as a geopolitical intelligence analyst.

The primary mission of the Geopolitical Intelligence Analyst will be to provide authoritative and timely analysis to a range of multinational corporations with political and security risk requirements. They will be an effective and flexible communicator as they may be required to deliver solutions in person and/or in writing, operating to strict SLA deadlines.

The role also entails maximising the client experience through initiatives aimed at not only shaping the intelligence-led solution but also in assisting the senior analyst team in scoping out service delivery requirements.

KEY ACCOUNTABILITIES

· Keep up to date with global security, economic and political risk trends

· Horizon scan to identify non-security risks, including natural disasters and health risks, among others

· Identify any potential “game-changing” events or developments that may impact client operations, personnel safety, reputation and investment

· Produce intelligence-led analytical products within SLA deadlines

· Develop a network of experts, analysts, and consultants to support your role

· Provide advice and analysis to internal business units regarding their intelligence requirements

· Support business development and sales efforts

· Ensure start of shift brief and end of shift de-brief are carried out with line manager via email highlighting any areas requiring attention

· Be responsible and accountable for ensuring main job tasks are completed

· Ensure all company procedures and standards are adhered to at all times

· Forecast and identify global security, economic, social, and political risk trends which could impact clients

· Horizon scan to identify non-security risks, including natural disasters and health risks, among others

· Identify any potential “game-changing” events or developments that may impact client operations, personnel safety, reputation, and investment

· Produce intelligence-led analytical products delivered within SLA deadlines

· Assist in shaping the consultancy team’s analysis service offerings

· Develop and manage a network of experts, analysts, and consultants.

· Ensure start of shift brief and end of shift de-brief are carried out with line manager highlighting any areas requiring attention

· Be responsible and accountable for ensuring main job tasks are completed

· Ensure all company procedures and standards are adhered to at all times

· Demonstrate and uphold The Anvil Group Vision and Values

EDUCATION AND EXPERIENCE

· Must have a geopolitical related degree

· Must have a passion for international geopolitical affairs

· At least one year of direct or related industry experience desirable

· Must have demonstrable sound knowledge of global geopolitical events and developments

· Must have a good understanding and working practice of intelligence analysis and threat & risk assessment methodologies

· Capable of using machine language tools to accurately translate, or be willing to study a foreign language, preferably Spanish, Portuguese, Russian, German, Japanese, Chinese, Arabic or Farsi (Desirable)

· Foreign travel experience, preferably Asia, and/or Middle East.

KEY COMPETENCIES

· The ideal candidate will possess strong geopolitical analytical skills, with a flair for report writing, whilst possessing self-motivation, drive, focus, initiative, and innovation

· Excellent written, oral and communication skills with particular emphasis on grammar, spelling and punctuation

· A keen, demonstrable interest in worldwide current affairs

· Excellent geographical knowledge

· Excellent aptitude for analysis and a naturally enquiring mind

· A good aptitude for analysis and a naturally enquiring mind

· The ability to work alone or as part of a team in an often pressure intense environment where deadlines and priorities change constantly

· Keen attention to detail with a strong emphasis on accuracy and getting the job right first time

· The ability to think laterally and objectively, avoiding assumptions, whilst remaining unbiased throughout

· Excellent critical thinking and analytical skills

· Able to analyse complex information from multiple sources and distil, interpret and effectively communicate to a range of senior client stakeholders from varying positions, backgrounds and communication styles

· Ability to take initiative and multi-task, particularly during challenging fast-paced periods

· Must have humility and integrity

· Capable of accepting and delivering constructive feedback

· Flexible and adaptable regarding working hours and overtime

BENEFITS PACKAGE

  • Competitive salary commensurate with experience
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Modern offices
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
UK Geopolitical Intelligence Analyst

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Risk Analyst

OVERVIEW OF ROLE

The primary area of the Risk Analyst role is to report on worldwide events in real time, which have the potential to impact the interests and assets of our clients, by monitoring major news sources and gathering intelligence using a number of mediums. This information is subsequently used to provide a risk and threat assessment, in the form of an incident report, which is then uploaded to our system using dedicated software and passed directly to the client as an alert.

Each Risk Analyst has responsibility for an assigned managed region. This involves ensuring that all data held within our Riskmatics platform for every assigned country is reviewed and updated within set service level agreement timeframes.

KEY ACCOUNTABILITIES

  • Closely monitor current worldwide news events using a variety of mediums such as the major news channels, mainstream press, news aggregators, social media and intelligence sources.
  • Identify any emerging trends or upcoming events which could impact our clients.
  • Check for updates and amend systems within our dedicated software package to ensure travel information is current.
  • Ensure assigned managed countries are reviewed/updated within SLA.
  • Continually add events to the system in real time, as they happen.
  • Check and respond to queries via email within SLA, both internally and from our clients.

EDUCATION AND EXPERIENCE

  • Minimum A Level English.
  • Relevant degree desirable or equivalent industry related qualification.
  • Related experience in travel risk, risk management or journalism preferred.
  • Competent computer operator, with an emphasis on Microsoft Office, and preferably with an industry recognised qualification.

KEY COMPETENCIES

  • The ideal candidate will possess self-motivation, drive, focus, initiative and innovation.
  • Excellent written, oral and communication skills with particular emphasis on grammar, spelling and punctuation.
  • A keen, demonstrable interest in worldwide current affairs.
  • Excellent geographical knowledge.
  • A good aptitude for analysis and a naturally enquiring mind.
  • The ability to work alone or as part of a team in an often pressure intense environment where deadlines and priorities change constantly.
  • Keen attention to detail with a strong emphasis on accuracy and getting the job right first time.
  • The ability to think laterally and objectively, avoiding assumptions, whilst remaining unbiased throughout.
  • Flexible and adaptable regarding working hours, shift patterns and overtime.
  • Strong constitution to be able to deal with researching often harrowing worldwide events whilst always remaining culturally and politically sensitive.

BENEFITS PACKAGE

  • Competitive salary commensurate with experience
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Modern offices
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Risk Analyst

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Test & Compliance Manager

OVERVIEW OF ROLE

The Test & Compliance Manager will manage a team responsible for the testing, maintenance and support of customer facing applications and the core systems that underpin them, collaborating with development teams, project managers and end users to scope the testing to be conducted and ensure best practice is followed.

The Test & Compliance Manager will oversee the work of the team and undertake system test related activities in support of the business requirements for the provision of new and updated systems.

The Test & Compliance Manager will own and evolve the IT Test Strategy by being aware of the latest technologies and market trends and advising senior management on questions of strategic direction.

To be successful in this role you will be able to complete the following and ensure that the team is aligned with the test strategy.

Functional testing

You can design and execute a wide range of testing techniques and communicate test results to both technical and non-technical stakeholders. You know how to make decisions on the environment for testing and coach others. You can identify defects, alerting the business to them, and you can help prioritise them based on defect severity. (Relevant skill level: practitioner)

Non-functional testing

You know about non-functional testing techniques. You can execute non-functional test scenarios and identify defects. You can run non-functional tests others have written and know the processes to do so. You understand a range of standard non-functional testing techniques. (Relevant skill level: awareness)

Technical breadth

You have a good working knowledge of different tools and techniques and can train others. You can advise others on testing techniques and frameworks. You know how to research, plan and train others within the team. (Relevant skill level: practitioner)

Test analysis

You think creatively, ask the right questions, and critically evaluate and communicate findings to a larger team. You know how to lead investigative work into problems and opportunities in existing processes. You can drive the collection of information and creation of recommendations for improvements. You can

absorb large amounts of conflicting information and use it to determine solutions. (Relevant skill level: practitioner)

Automated testing

Designing Frameworks You are required to have a thorough understanding as well as coding skills in C#, , Java, SQL, XML as well as HTML and CSS.

The Test & Compliance Manager reports to the Project Manager,

Management

  • Manage the test team and conduct 1-2-1 together with appraisals
  • Root cause analysis to identify recuring issues and report these issues within the Change Advisory Board (CAB)
  • Drive test automation within the team
  • Integrate test cases and test validation into DevOPs
  • Work with business to develop User Acceptance Test plans
  • Define Quality Standards that will be shared with the business

Test Scoping

  • Analyse product specifications, software requirements specifications and software prototypes to identify and define the functional and non-functional testing required
  • Produce high level test plans
  • Provide impacts for the required testing

Test Preparation

  • Work with software developers to plan and develop test cases
  • Own and manage the test environments
  • Prepare test plans and test scripts
  • Specify and create test data
  • Produce low level test plans
  • Develop automated testing scripts where appropriate

Test Execution

  • Execute tests
  • Maintain test plans and test scripts
  • Create write, maintain and execute automated tests
  • Provide feedback to the development teams
  • Analyse and document issues discovered during testing by creating defects
  • Perform automated and manual regression testing
  • Verify and close issues resolved during the testing cycle
  • Monitor test coverage and evaluate the outcome of the testing carried conducted in each test cycle
  • Update test cases when appropriate to reflect changes in product functionality or requirements and provide Project Manager with end of test reports to evidence compliance and test conditions have been met.
  • Include Human Perspective to view the software from the perspective of a real-time user to ensure the design is consistent and is user friendly.

Compliance

  • Random sampling of Developer code to ensure compliance with coding and documentation standards and escalate issues within the CAB
  • Ensure procedures are accurate, followed and report on issues within CAB
  • Risk Management within the SDLC to identify data privacy or system security issues
  • Arrange and manage Penetration Tests
  • Manage Change Advisory Board

Strategic Planning

  • Identify opportunities to introduce test automation into the BAU workflow for frequently repeated testing tasks
  • Keep up to date with the latest development trends in testing technologies
  • Advise the senior leadership team on changes to strategic direction to keep abreast with changing technology in order to maintain competitive advantage
  • Lead the evolution of the corporate testing strategy by actively contributing and implementing new ideas to improve the software testing process
  • Conduct briefings with the IT Director and Project Manager to provide risk awareness and highlight areas of concern

Other

  • Browser compatibility testing
  • Build and maintain regression test suites for both manual and automated testing for all applications supported
  • Provide support other team members and associated IT and business resources with the implementation of testing related activities
  • Carry out other tasks as agreed with the IT Director

KEY TECHNICAL COMPETENCIES

  • Automation of testing using tools such as Selenium & QTP
  • Understanding of structured test methods and processes
  • Manual testing
  • XML
  • SQL in a Microsoft SQL Server environment
  • Defect monitoring and management
  • Understanding of the Software Development Life Cycle (SDLC)

KEY PERSONAL COMPETENCIES

  • Strong analytical skills
  • People management
  • Evidencable test results and records
  • Effective planning, organisation skills and prioritisation of tasks
  • Problem solving ability and resolution of problems in a timely manner
  • Teamwork
  • Preparing concise documentation
  • Being articulate and communicating effectively
  • Attention to detail
  • Flexible and adaptable in the face of changing priorities or circumstances

 

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Test & Compliance Manager

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Test Analyst

OVERVIEW OF ROLE

The Test Analyst will work in a team responsible for the development, maintenance and support of customer facing applications and the core systems that underpin them. Collaborating with development teams, project managers and end users to scope the testing to be conducted and ensure best practice is followed.

The Test Analyst will undertake all system test related activities in support of the business requirements for the provision of new and updated systems.

The Test Analyst will contribute to the development of the company’s IT testing strategy by being aware of the latest technologies and market trends and advising senior management on questions of strategic direction.

KEY ACCOUNTABILITIES

Test Scoping

· analyse product specifications, software requirements specifications and software prototypes to identify and define the functional and non-functional testing required

· produce high level test plans

· provide impacts for the required testing

Test Preparation

· work with software developers to plan and develop test cases

· prepare test plans and detailed test scripts

· specify and create test data

· produce low level test plans

· develop automated testing scripts where appropriate

Test Execution

· execute tests

· maintain test plans and test scripts

· execute and support automated tests

· provide feedback to the development teams

· analyse and document issues discovered during testing by creating defects

· perform regression testing

· verify and close issues resolved during the testing cycle

· monitor test coverage and evaluate the outcome of the testing carried conducted in each test cycle

· update test cases when appropriate to reflect changes in product functionality or requirements

Strategic Planning

· identify opportunities to introduce test automation into the BAU workflow for frequently repeated testing tasks

· keep up to date with the latest development trends in testing technologies

· advise the senior leadership team on changes to strategic direction to keep abreast with changing technology in order to maintain competitive advantage

· lead the evolution of the corporate testing strategy by actively contributing and implementing new ideas to improve the software testing process

Other

· browser compatibility testing

· build and maintain regression test suites for both manual and automated testing for all applications supported

· provide support to other team members and associated IT and business resources with the implementation of testing related activities

· carry out other tasks as agreed with the IT Director

TECHNICAL COMPETENCIES

Key Technical Competencies – Essential

· Automation of testing using tools such as Selenium & QTP

· Understanding of structured test methods and processes

· Manual testing

KEY TECHNICAL COMPETENCIES

· XML

· SQL in a Microsoft SQL Server environment

· SCRUM

· Microsoft Office Tools (Word, Excel, PowerPoint)

· Dev Ops Defect monitoring and management

· Understanding of the Software Development Life Cycle (SDLC)

KEY PERSONAL ATTRIBUTES

· Strong analytical skills

· Excellent attention to detail

· Prepare concise documentation

· Effective planning, organisation skills and prioritisation of tasks

· Problem solving ability and resolution of problems in a timely manner

· Work well within a team environment

· Being articulate and communicating effectively

· Flexible and adaptable in the face of changing priorities or circumstances

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Test Analyst

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

United States & Canada

Account Director

Position Overview

The Account Director will serve as the single point of contact for a portfolio of client accounts and will protect the relationship between Anvil and its clients by becoming a trusted adviser to clients and strengthening their brand loyalty. They will drive revenue growth by expanding upon existing relationships through up-sell opportunities. Additionally, they will contribute to the client relations team’s goal of contract renewal and client retention by ensuring Anvil’s clients receive the highest level of service and product delivery.

Essential Duties and Responsibilities:

  • Effective management and retention of existing client relationships
  • Prepare, maintain, and execute on client account plans
  • Conduct external client reviews that align with the designated tier level of the account plan
  • Develop an understanding of Anvil’s service offerings and the technical and business challenges clients face to identify and develop up-sell opportunities
  • Present demos of service offerings to clients in person and/or remotely
  • Monitor and analyze competitor activities to assess any threats to key accounts
  • Develop an in-depth knowledge of the wider risk and security industries to enable a consultative approach in dealings with clients, and to be considered an expert in their field
  • Maintain regularly scheduled meetings to build and broaden the client relationship with other stakeholders within the company, i.e. Human Resources
  • Utilize internal technology solutions to manage account details, needs, and special requests
  • Delegate and oversee the tasks and administrative duties of the Client Relations Manager
  • Develop practices to gather and measure client satisfaction and feedback
  • Collaborate with internal subject matter experts to provide customized services and solutions for clients
  • Assist clients with meeting business goals for their travel risk and security program
  • Build relationships with clients to the level they are willing to be a reference and provide Anvil as a referral to their peers in the industry
  • Participate in new business initiatives, i.e. trade shows and conferences

Qualifications and Skills:

Essential

  • Associate’s degree in business or a related field
  • Experience managing the sales cycle from qualifying opportunities and engagement through to pitch and product delivery
  • Proven track record of relationship management and client retention
  • Training in and/or experience using a consultative sales model
  • Customer service experience, preferably in the Software as a Service industry (SaaS)
  • Ability to manage multiple client responsibilities concurrently
  • Outstanding presentation skills
  • Exceptional written and verbal communication skills
  • Excellent relationship management skills with demonstrated ability to develop long-term client partnerships
  • Ability to respond to common inquiries or complaints from customers or members of the business community
  • Strong organization and time management skills
  • Strategic thinker and ability to conceive and execute process plans and workflows
  • Strong technical acumen, specifically in Microsoft Office suite

Preferred

  • Bachelor’s degree in business or a related field
  • Experience using Salesforce

Benefits Package

  • $50,000-$57,000 annual base salary, plus unlimited earning potential through a structured commission plan
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet benefits
  • Unlimited paid time off
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Account Director

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Security Operations Manager

Position Overview

Under general supervision, the Security Operations Manager is jointly responsible for the management, control, and day-to-day running of the Operations Department in the US. This covers all of Anvil’s US operational security services. The Security Operations Manager will ensure, alongside of the Director of Security Operations and/or Senior Security Operations Manager, that the Anvil vendor network is operationally robust and has a continuous capability to support Anvil clients globally. The Security Operations Manager will also assist the sales and client relations team in strengthening client relationships in terms of delivering operational support and advice, understanding operational services, and giving Anvil clients a clear understanding of the services we provide. This is a long-term temporary position ending on September 5, 2022.

Essential Duties and Responsibilities:

Operational Tasks – High Risk

Keep abreast of high risk events, and brief Director of Security Operations and management on global security issues or developing security situations that may impact Anvil clients:

  • Security assistance and crisis management
  • Evacuation support
  • Kidnap and special risks
  • Surveillance and counter-surveillance

Operational Tasks – Low to Medium Risk

As directed, manage and keep abreast of services provided to Anvil clients. Brief Director of Security Operations and management on global security issues or developing security situations that may impact Anvil clients:

  • Journey management – car and driver and meet and greet services
  • Close protection or security facilitation
  • Security consultancy
  • Due diligence
  • Technical surveillance counter-measures/electronic counter-measures
  • As directed, align regularly with Operations Directors in the UK and Japan giving supporting capacity in assistance, advice, or coordinating efforts
  • Work closely to coordinate with vetted security vendors to carry out security services globally and ensure that the best practices are carried out in line with the Anvil terms, conditions, and Standard Operating Procedures (SOPs) laid out for the specific service
  • Provide informed opinions and objective analysis for resolution of a situation or advise means to support client safety and security

Security Assistance

  • With the support of other assistance and operational staff, provide timely advice and operational assistance for Anvil Assist security cases
  • Within an operational team, swiftly put security assistance into place to support Anvil clients’ requirements and act as a coordinator for that and other support services required or requested by client
  • Ensure awareness of all ongoing major incidents reported by the intelligence team that might impact Anvil clients globally
  • Provide proactive and real time advice to clients where any incident or situation might impact or already is impacting them

Sales and Client Support

  • Assist and give guidance to the sales and client relations team on all operational security and logistical matters
  • Report on areas of concern and provide solutions and recommendations to ensure that clients are confident and assured by the integrity of Anvil’s operational services
  • Assist in preparation of Request for Proposal (RFP) operational responses, providing guidance on content, delivery of services, and key details as required
  • Meet regularly with clients and their operational representatives for account reviews, addressing any actual or potential external/internal operational problems
  • Build and maintain relationships:
    • Internally with the sales and client relations, intelligence, and assistance teams to ensure that Anvil delivers a high quality of operational services
    • Externally with existing and potential clients
    • Externally with client stakeholders and security providers to maximize Anvil’s reputation externally and to be seen as an organization that they trust and wish to do business with

Management of Security Vendors

  • Build and maintain successful relationships with key security vendors
  • Ensure that vendors are compliant with the Anvil approved vetting process, operational protocols, and insurance requirements
  • Proactively seek alternate and new vendors in busy regions and markets or those currently not covered sufficiently

Qualifications and Skills:

Essential

  • Bachelor’s degree in a field of study related to security operations, or a minimum of two years of relevant experience
  • Ability to read, write, analyze, and interpret common business, technical, financial, and legal documents
  • Strong interpersonal and communication skills
  • Work requires willingness to work a flexible schedule and occasional overnight travel
  • The ability to work alone or as part of a team in an often pressure intense environment where deadlines and priorities change constantly
  • The ability to think laterally and objectively, avoiding assumptions, while remaining unbiased throughout
  • Strong constitution to be able to deal with researching often harrowing worldwide events yet remaining culturally and politically sensitive at all times
  • Keen attention to detail with a strong emphasis on accuracy and getting the job right first time
  • Project management disciplines and delivery of physical security services

Preferred

  • Minimum of four years of relevant experience providing security services, preferably within a specialist military, diplomatic, or law enforcement agency that specializes in close protection operations in hostile or high threat environments

Benefits Package

  • $40,000-$48,000 annual salary plus unlimited commission potential
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet benefits
  • Unlimited paid time off
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Security Operations Manager

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Business Development Manager

Position Overview

The successful Business Development Manager will improve Anvil’s market positioning by prospecting and networking to develop new client relationships, and will further integrate Anvil’s services into existing relationships. This will be done through learning all the features and benefits of the products and services Anvil sells. Success will also come through becoming an expert in the field of consultative business-to-business enterprise sales.

The Business Development Manager will also be responsible for delivering value added solutions to prospective clients and overseeing the structured implementation of the new business. In addition, they will work closely with the Client Relations Managers to ensure that existing Anvil relationships are transitioned in an efficient manner while ensuring the clients receive the highest levels of service and product delivery to ensure contract renewal.

Essential Duties and Responsibilities:

  • Prospecting and lead generation
  • Engaging with prospects through cold calling to investigate and understand the issues they face (minimum standard of 75 cold calls per week)
  • Develop a deep understanding of the products and services Anvil offers and their benefits to buyers
  • Develop an in-depth knowledge of the wider risk and security industries to enable a very consultative approach in their dealings with prospects and clients, and to be considered an “expert” in their field and industry
  • Identify opportunities for Anvil’s core business propositions
  • Develop vertical expertise and become a trusted source for potential clients
  • Attend both speculative and formal meetings with prospects and clients to build relationships and develop business revenue opportunities (meeting attendance often requires 1-2 nights of travel)
  • Attend tradeshows as needed (typically 2-3 per year) and engage with prospects and clients to build rapport and gauge interest
  • Collaborate with marketing and communications colleagues to write and develop compelling client specific proposals and answer RFPs
  • Close business based on a mutually agreeable set of expectations to meet sales targets
  • Conduct virtual review days for clients under the annual contract threshold defined by the Director of Business Development
  • Conduct in-person client review days once a year for accounts that fall within the “key client” parameters defined by the Director of Business Development (reviews to preferably take place at client location)
  • Build relationships with clients to the level they are willing to be a reference and provide Anvil as a referral to their peers in the industry
  • Annually provide Anvil’s Managing Director and Director of Business Development with client for life presentation
  • Required travel: up to 30%

Qualifications and Skills:

Essential

  • Bachelor’s Degree in business, commerce, sales, advertising, marketing, or accounting
  • Corporate experience and understanding of common business, technical, financial, and legal practices
  • Experience managing the client relationship cycle from targeting and engagement through to pitch, delivery, and retention
  • Strong technical acumen, specifically in Microsoft Office suite
  • Outstanding communication and presentation skills, and is charismatic, confident, persuasive, and effective in communicating, both in writing and verbally
  • Ability to devise strategies to promote and sell products or services to customers and clients
  • Ability to develop and maintain executive-level relationships
  • Ability to respond to common inquiries or complaints from customers or members of the business community
  • Strategic thinker, and is able to conceive and execute process improvement plans
  • Strong negotiating skills
  • Excellent relationship management skills with a track record of developing long-term client partnerships

Preferred

  • Experience operating in a business services sales environment, ideally software solutions and/or consulting sales
  • Proficiency in Salesforce

Benefits Package

  • $55,000-$65,000 annual base salary, plus unlimited earning potential through a structured commission plan
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet benefits
  • Unlimited paid time off
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Business Development Manager

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Client Relations Manager

Position Overview

The Client Relations Manager will provide customer service support to clients on all of Anvil’s technology platforms. They will collaborate with Account Directors to provide the best service experience for clients and perform any required administrative tasks for client accounts. Additionally, they will contribute to the goals of the sales and client relations team by assisting with Request for Proposals (RFP) for the win of new business or contract renewals, implementations, training, and liaising with our UK counterparts.

Essential Duties and Responsibilities:

  • Assist Account Directors with the administrative needs for client accounts
  • Provide troubleshooting assistance for client issues with the technology platform or applications
  • Manage client relations requests and provide the appropriate solution
  • Complete IT risk assessments and questionnaires specific to implementation to assist with the RFP process for the win of new business and retention of current clients
  • Lead the implementation process of new accounts alongside Account Directors and communicate with all key stakeholders
  • Coordinate and lead client meetings to collect timelines, objectives, minutes, and other critical parameters for the implementation of Anvil’s services; the high majority of implementations are expected to occur within 90 days
  • Manage client expectations surrounding existing services and delivery schedules
  • Create and coordinate the setup and testing of accounts to provide efficient integration as well as contract compliance
  • Create and update user manuals as needed
  • Set up client account management documents and reports
  • Stay current on systems and new product and feature launches to ensure proper routing of support, training, and implementation needs
  • Assist the client in training end-users on technology systems
  • Support the sales and client relations team’s efforts around high impact activities such as preparing for trade shows, sales blitzes, researching, creating call lists, etc.
  • Disseminate implementation learnings to the larger team so that all clients can benefit
  • Join sales and client relations team in yearly goals, weekly team meetings, and showing support for important sales activity
  • Help train new sales and client relations team members on the implementation processes and any other implementation training as needed
  • Responsible for additional service or agency implementation for current clients after go-live
  • Partner closely with marketing department to help create marketing, communication, and socialization materials for new clients
  • Liaise with IT to ensure the best customer service experience with technology product and services and communicate with all relevant stakeholders
  • Maintain knowledge of clients’ services and software solutions and their related administrator functions or account needs
  • Provide data and guides to assist the sales and client relations team with the  preparation for client reviews, application analytics, custom client materials, creating reports, and adding custom client data to the technology
  • Set up trial demos for Business Development Managers
  • Stay up-to-date with new product and feature launches and provide communication as needed
  • Answer phones to provide customer service and respond to client needs as support to the sales and client relations team
  • Develop strong internal relationships with IT and marketing teams in both US and other global offices

Qualifications and Skills:

Essential

  • Bachelor’s Degree in business, commerce, sales, advertising, marketing, or accounting
  • Corporate experience and understanding of common business, technical, financial, and legal practices
  • Experience managing the client relationship cycle from targeting and engagement through to pitch, delivery, and retention
  • Strong technical acumen, specifically in Microsoft Office suite
  • Outstanding communication and presentation skills, and is charismatic, confident, persuasive, and effective in communicating, both in writing and verbally
  • Ability to devise strategies to promote and sell products or services to customers and clients
  • Ability to develop and maintain executive-level relationships
  • Ability to respond to common inquiries or complaints from customers or members of the business community
  • Strategic thinker, and is able to conceive and execute process improvement plans
  • Strong negotiating skills
  • Excellent relationship management skills with a track record of developing long-term client partnerships

Preferred

  • Experience operating in a business services sales environment, ideally software solutions and/or consulting sales
  • Proficiency in Salesforce

Benefits Package

  • $55,000-$65,000 annual base salary, plus unlimited earning potential through a structured commission plan
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet benefits
  • Unlimited paid time off
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Client Relations Manager

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Inside Sales Executive

Position Overview

The role of the Inside Sales Executive is to drive new business opportunities alongside the Business Development Managers. They will be responsible for setting appointments and product demos for the Business Development Managers and helping maintain a healthy sales pipeline. They will also be involved in building industry sector strategy plans to maximize our efforts in winning new business.

Essential Duties and Responsibilities:

  • Make outbound calls to qualify data; generate leads and identify the key decision maker
  • Collaborate with Business Development Manager to build industry sector strategy plans
  • Minimum of 250 outbound calls per week required
  • Goal of 10 appointments/demos set per week
  • Book qualified appointments and pass across qualified leads to the designated Business Development Manager
  • Record all sales details and activity on the internal database
  • Build and maintain network within the travel risk management and organizational resilience space
  • Manage Business Development Manager’s sales pipeline
  • Responsible for data management within Salesforce
  • Assist Business Development Manager with key projects
  • Track all global marketing efforts and view all company webinars
  • Ensure all opportunities in Salesforce are up to date on a monthly basis

Qualifications and Skills:

Essential

  • Associate’s degree in business or a related field, or currently degree seeking
  • Client relationship management or customer service experience
  • End-user support experience, preferably in a Software as a Service (SaaS) industry
  • Strong time management and organization skills
  • Strong technical acumen, with a high proficiency in Microsoft Office suite
  • Customer service orientation and ability to support the business over phone interactions
  • High degree of accuracy and attention to detail
  • Confidence to seek out help and ask questions when necessary
  • Ability to understand process flows and contribute to process improvement
  • Ability to respond to common inquiries or complaints from customers or members of the business community
  • Strong written and verbal communication skills

Preferred

  • Bachelor’s degree in business or a related field
  • Experience using Salesforce or other Customer Relationship Management (CRM) platforms
  • Minimum of two years of experience working in an office with a collaborative team environment
  • Project management certification or experience

Compensation, Benefits and Perks Package

  • $19.25-$21.75 per hour starting pay rate, depending on experience
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet benefits
  • Generous paid time off plan
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Inside Sales Executive

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

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