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Careers at Anvil

Careers at Anvil

Join a global team and make a real difference

Anvil team

Our position as a trusted provider of services to protect our clients’ employees and other valued assets did not happen by accident; it has taken individual talent, expert knowledge, attention to detail, unstoppable energy and most importantly – real team work.

In return, we offer you the opportunity to develop your career into something worth talking about, because a job at Anvil is a career made by you, with development opportunities, benefits and a working culture that embraces diversity.

To find your future role at Anvil an Everbridge Company, simply search below by department and location, click on a position and complete our online application form.

We look forward to hearing from you.

Open Positions

Europe, Middle East & Africa

Clinician

Position Overview

Are you looking for a new challenge to utilise your critical care skills? Do you work in a similar role or are you looking for a career change and feel you can make a difference to our international clients?

If so we’d like to hear from you.

Role

Clinician for The Anvil Group International (Limited), based in Christchurch, Dorset, BH23.

This is a permanent office based position working out of our bright modern offices in Christchurch. It is envisaged that this will be a full time role, although applications for part time hours will also be considered. The role includes providing medical assistance, conducting telemedicine appointments and mental health assessments, as well as contributing to ongoing assistance projects in a corporate environment and engaging with professional development activities.

Salary: £35,000.00-£40,000.00 per year

COVID-19 considerations:
Fit to work App, temperature monitoring, social distancing measures. Regular reviews and risk assessments by our medical team.

You will be based within our vibrant, modern & secure offices; working closely with other clinical, security, analytical and logistical professionals

You will need

  • To be a registered healthcare professional (registered with the NMC, GPC or HCPC)
  • To currently be a band 6 or 7 (although we will of course consider band 5 applicants with relevant levels of experience and skills)
  • Broad medical, surgical knowledge and psychiatric background with strong acute care background, including primary care, travel health and occupational health
  • Excellent written and oral English language skills
  • Good IT skills

The following skills and experience would be advantageous but are not essential

  • Additional language skills
  • A background in critical care or emergency medicine
  • A postgraduate qualification in travel health, occupational health, public health or global health
  • Experience of working in the humanitarian sector

How we’ll reward you

We offer excellent benefits that help make Anvil a great place to work.
These include:

  • Salary: £35,000.00-£40,000.00 per year
  • An average of 38 hours per week (shifts range from 08:00 to 21:00 with hours outside these times covered by an on-call rota)
  • 251 hours holiday p.a. pro rata for part time employees (including Bank Holidays)
  •  Holiday purchase scheme
  • Onsite restaurant and free parking
  • Full access to our Employee Assistance Programme
  • Death in Service
  • Incapacity Benefit
  • Cycle to work scheme
  • Private Healthcare membership after five years of service
  • Regular performance reviews, annual appraisals
  • Continuous professional development programme, including internal and external (national and international) speakers
  • Postgraduate education support
  • Dedicated revalidation support
  • External study leave provision
  • Company Pension
  • Social events (outside of COVID-19)

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Please complete the form below to apply for the position:
Nurse, Clinical Case Handler

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

International Operations Responder

Position Overview

As an International Operations Responder you will be reporting to the Lead International Operations Responder and be responsible for coordinating the handling of the initial incident reports, resource dispatching, emergencies, and communications.

Day to day tasks:

  • Provide first class initial response and assistance to client situations across the globe following dedicated standard operational procedures.
  • Effectively collaborate with client stakeholders, manage their day to day needs and all aspects of a case lifecycle, including all communication from conception to closure.
  • Accurately record data and relevant details of an incident/case within Anvil’s dedicated Case Management System and produce detailed situation reports for client awareness
  • Be familiar with our client’s emergency procedure requirements.
  • Coordinate and liaise medical treatment and security tasks abroad with our clinical team and international partners.
  • Effectively collaborate with internal partners on the launch of the Mass Communications Platforms.
  • Use the dedicated case management system and Microsoft office platforms to administer and maintain data.
  • Be involved in review and developing processes and procedures in line with client requirements.
  • Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7.
  • Know when to escalate issues, risks, ideas to ensure business effectiveness.
  • Provide ad-hoc support to the Intelligence team and any other duties as reasonably requested by management.
  • Adhere to Anvil’s vision and values
  • Be willing to progress with personal development courses

Skills/Expertise:

  • A team player
  • A problem-solving team player and critical thinker
  • A detailed orientated individual
  • Able to handle stressful and sensitive situations while staying calm and acting professionally
  • Able to operate and prioritise tasks within a changing and fast-moving environment
  • Self-motivated and able to work on your own initiative
  • Always professional & confident to clients and suppliers
  • Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of business
  • Be able to demonstrate excellent customer service skills
  • Proficient in MS Office, particularly Excel and Outlook
  • Able to learn and understand new complex systems
  • Be able to demonstrate worldwide geographical knowledge, with an active interest in current affairs
  • Be able to work a shift rota including nights, weekends, and Bank Holidays

Benefits Package

  • Competitive salary commensurate with experience
  • Excellent training and development opportunities in a fast-growing company
  • Group company pension scheme
  • Death in service
  • Incapacity Benefit
  • Holiday purchase scheme
  • Cycle to work scheme
  • Onsite showers and restaurant
  • Free parking
  • Excellent wellbeing support, including staff access to our medical doctors and clinicians
  • Social events (outside of COVID-19)

Location

Christchurch, Dorset, UK

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Please complete the form below to apply for the position:
International Operations Responder

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Implementations Executive

OVERVIEW OF ROLE

The role of the Implementations Executive is to provide day to day support to the Implementations and Client Relations teams through all aspects of client implementations including agency implementations, day to day management of backend systems, queue management, the on-going management of Travel Management Companies (TMC) and the servicing of day to day client issues and requests.

The Implementation Executive will develop a working knowledge of the front and back end of Anvil Riskmatics systems and a commercial understanding of their use and application within a large corporate client environment.

KEY ACCOUNTABILITIES

New Client Onboarding support

  • Support the Client Relations team throughout the onboarding process with documentation, client configuration and all aspects of project support
  • Attend progress calls, take notes and write up summary and action points where required

 Agency implementations

  • Implementation of TMC data feeds via GDS queue placement, XML data feeds and Excel import
  • Ensure that IMPRAGs are produced where appropriate and communicated to the appropriate Account Director, ensuring they have all necessary information required to enable them to update the client accordingly
  • Ensure that Account Directors are kept fully informed of the implementation progress for their clients, including making them aware of any issues or potential delays or changes to their plan
  • Report on areas of concern and provide solutions and recommendations to ensure the implementation is delivered on time
  • Carry out post implementation quality assurance checks

Day to day management of the backend systems

  • Maintain queues in Queue Service Manager (QSM)
  • Own and manage stuck Passenger Name Records (PNR)
  • Update manual PNRs from spread sheets, csv files and emails
  • Remove PNRs on an ad-hoc basis as requested by the client

Management and escalation of issues

  • Evaluate issues raised by the client and resolve them
  • Escalate to the appropriate area within Anvil if unable to resolve an issue
  • Respond to client concerns with a TMC and the volumes of transactions they are processing

 Reporting to stakeholders (internal and external) as required

  • Provide ad hoc updates as needed
  • Report the progress of implementations of new or changed TMCs creating a new implementation progress spread sheet if requested by the client or Account Manager
  • Create and update records to illustrate progress so that the latest status is always available

 General Administration

  • Maintain Team meeting agendas, notes and meeting room bookings
  • Spot-check monitoring of client alerts and travel briefs
  • Upload VIP updates, Asset uploads, Expat lists, HR files and any other required files to client systems
  • Generate and distribute monthly Client MI reports

 Other tasks may be required from time to time to fulfil business needs

EDUCATION AND EXPERIENCE

  • Experience of operating in a business services environment
  • Excellent customer service skills and demonstrable experience
  • Articulate and good telephone manner
  • Good organisational and planning skills
  • Excellent written and verbal communication
  • The ability to work on multiple tasks and projects at one time
  • The ability to work under pressure and to deadlines
  • Strong attention to detail
  • Self-motivation
  • Experience of working with GDS systems would be an advantage
  • High level of computer proficiency
  • Demonstrable working knowledge of Microsoft Office essential

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Implementations Executive

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Junior Sales Executive

OVERVIEW OF ROLE

Source, research and prospect new client leads via outbound calls and emails for the Business Development Managers (BDM’s)

KEY ACCOUNTABILITIES

  • Make outbound calls to qualify data, generate leads and identify the key decision maker
  • Book qualified appointments and pass across qualified leads to the designated BDM
  • Record all sales details and activity on internal database
  • Build and maintain your network within the travel risk management and organisational resilience space
  • Manage your own sales pipeline

EXPERIENCE AND SKILLS

  • Bilingual would be advantageous
  • Eager to succeed, self-motivated and tenacious to achieve sales targets and financial rewards
  • Professional and confident telephone manner
  • Good negotiation skills
  • Experience with LinkedIn and Salesforce an advantage
  • Well organised team player
  • Excellent communication skills (verbal and written)
  • The ability to work calmly under pressure

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Junior Sales Executive

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Senior Site Reliability Engineer

About the role:

Anvil, an Everbridge company, is looking for a skilled member of its SaaS Operations team with functional knowledge in all areas of technology operations and site reliability with particularly emphasis automation in a windows environment. The ideal candidate will fulfill the critical role of ensuring our systems are healthy, monitored, and designed to scale. The successful candidate should have hands-on experience in a web-scale role with emphasis on software-as-a-service. Candidates should also have experience designing, planning, implementing, tuning and operating technology including application servers, virtual machine & container management, migrating workloads to the public cloud, large-scale monitoring/trending techniques, micro-service architectures, clustering technology, configuration management and creative scaling techniques.

 

About the team:

As a member of our Operations team, you will join a team of dedicated, intelligent, fast-paced engineers. You’ll work in a hybrid cloud environment that will power our company’s impressive growth. You will bring a data driven approach to automation, security, scalability, & monitoring/alerting at Anvil.

 

What you’ll do:

  • Own operational availability, security, scalability, efficiency, monitoring, instrumentation, and overall service reliability of Everbridge’s solutions.
  • Collaborate across Agile teams with Architects, Developers, Quality, Data, Security, and other Operations engineers on designing and implementing highly reliable solutions.
  • Embrace engineering principles of proactivity, automation, cross-functional collaboration, curiosity, and data-driven decision making.
  • Enhance our infrastructure, tooling, and processes to extend operability as a self-service function for other groups within engineering.
  • Participate in a rotating on-call schedule to troubleshoot and resolve production escalations.
  • Have fun while we work hard to make a difference.

What you’ll bring:

  • Bachelor’s degree or equivalent
  • Large scale production Windows operating system, application, and security maintenance in an online web facing environment
  • Orchestration framework, configuration management, and software-defined infrastructure management techniques (i.e. SaltStack, Terraform, Kubernetes, Cloud Formation, Puppet, Chef, Ansible, etc.)
  • Automation experience with PowerShell
  • Application virtualization, containerization, and service-oriented-architecture technologies
  • Experience supporting & automating systems in a cloud infrastructure – AWS
  • Experience with data systems and distributed systems including Microsoft SQL Server
  • Network architecture and operations with an emphasis on: application load balancing at local and global scale (ELB/ALB/NLB/Route 53), IPv4 routing and dynamic routing protocols (OSPF, BGP), IPsec VPN, CDN, DDOS Protection, WAF, and network security best practices
  • Hands-on experience with infrastructure as code tools and concepts (e.g. Terraform/Kubernetes/OpenShift/OpenStack/SaltCloud)
  • Skill in at least one programming/scripting language.  (e.g. PowerShell, Linux Shell .Net/C#, Python, Perl, Ruby, Java, Javascript)
  • Experience in supporting legacy datacenter equipment and migrating it to the public cloud using modern IaaS and PaaS best practices

Thanks

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Apply now

Please complete the form below to apply for the position:
Senior Site Reliability Engineer

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Developer

OVERVIEW OF ROLE

The Developer will work in our Agile team responsible for the development, maintenance and support of customer facing applications and core systems.

The Developer will support the development by contributing to the planning process. They will also be required to participate in the on-call rota for out of hours technical support.

The Developer will contribute to the development of the company’s IT strategy by being aware of the latest technologies and market trends.

KEY ACCOUNTABILITIES

Development Tasks

  • Drive quality and maintain best practices for development
  • Respond to requests for new features
  • Work with stakeholders to develop clear requirements
  • Make design recommendations to optimise system efficiency and client satisfaction
  • Produce estimates for the work to be done
  • Develop and test maintainable solutions to meet requirements
  • Implement changes to the live environment

Product Support

  • Investigate and resolve live incidents in line with client SLAs
  • Participate in the rota for out of hours support (if applicable)

TECHNICAL COMPETENCIES

Key Technical Competencies

  • C#
  • NET + MVC
  • Microsoft SQL Server
  • Entity Framework
  • Windows services

Desirable Technical Competencies

  • .Net Core
  • Microsoft Azure
  • JavaScript & JQuery
  • SSRS

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Please complete the form below to apply for the position:
Developer

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

United States & Canada

Business Development Manager

Position Overview

The successful Business Development Manager will improve Anvil’s market positioning by prospecting and networking to develop new client relationships, and will further integrate Anvil’s services into existing relationships. This will be done through learning all the features and benefits of the products and services Anvil sells. Success will also come through becoming an expert in the field of consultative business-to-business enterprise sales.

The Business Development Manager will also be responsible for delivering value added solutions to prospective clients and overseeing the structured implementation of the new business. In addition, they will work closely with the Client Relations Managers to ensure that existing Anvil relationships are transitioned in an efficient manner while ensuring the clients receive the highest levels of service and product delivery to ensure contract renewal.

Essential Duties and Responsibilities:

  • Prospecting and lead generation
  • Engaging with prospects through cold calling to investigate and understand the issues they face (minimum standard of 75 cold calls per week)
  • Develop a deep understanding of the products and services Anvil offers and their benefits to buyers
  • Develop an in-depth knowledge of the wider risk and security industries to enable a very consultative approach in their dealings with prospects and clients, and to be considered an “expert” in their field and industry
  • Identify opportunities for Anvil’s core business propositions
  • Develop vertical expertise and become a trusted source for potential clients
  • Attend both speculative and formal meetings with prospects and clients to build relationships and develop business revenue opportunities (meeting attendance often requires 1-2 nights of travel)
  • Attend tradeshows as needed (typically 2-3 per year) and engage with prospects and clients to build rapport and gauge interest
  • Collaborate with marketing and communications colleagues to write and develop compelling client specific proposals and answer RFPs
  • Close business based on a mutually agreeable set of expectations to meet sales targets
  • Conduct virtual review days for clients under the annual contract threshold defined by the Director of Business Development
  • Conduct in-person client review days once a year for accounts that fall within the “key client” parameters defined by the Director of Business Development (reviews to preferably take place at client location)
  • Build relationships with clients to the level they are willing to be a reference and provide Anvil as a referral to their peers in the industry
  • Annually provide Anvil’s Managing Director and Director of Business Development with client for life presentation
  • Required travel: up to 30%

Qualifications and Skills:

Essential

  • Bachelor’s Degree in business, commerce, sales, advertising, marketing, or accounting
  • Corporate experience and understanding of common business, technical, financial, and legal practices
  • Experience managing the client relationship cycle from targeting and engagement through to pitch, delivery, and retention
  • Strong technical acumen, specifically in Microsoft Office suite
  • Outstanding communication and presentation skills, and is charismatic, confident, persuasive, and effective in communicating, both in writing and verbally
  • Ability to devise strategies to promote and sell products or services to customers and clients
  • Ability to develop and maintain executive-level relationships
  • Ability to respond to common inquiries or complaints from customers or members of the business community
  • Strategic thinker, and is able to conceive and execute process improvement plans
  • Strong negotiating skills
  • Excellent relationship management skills with a track record of developing long-term client partnerships

Preferred

  • Experience operating in a business services sales environment, ideally software solutions and/or consulting sales
  • Proficiency in Salesforce

Benefits Package

  • $55,000-$65,000 annual base salary, plus unlimited earning potential through a structured commission plan
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet benefits
  • Unlimited paid time off
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Business Development Manager

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

Inside Sales Executive

Position Overview

The role of the Inside Sales Executive is to drive new business opportunities alongside the Business Development Managers. They will be responsible for setting appointments and product demos for the Business Development Managers and helping maintain a healthy sales pipeline. They will also be involved in building industry sector strategy plans to maximize our efforts in winning new business.

Essential Duties and Responsibilities:

  • Make outbound calls to qualify data; generate leads and identify the key decision maker
  • Collaborate with Business Development Manager to build industry sector strategy plans
  • Minimum of 250 outbound calls per week required
  • Goal of 10 appointments/demos set per week
  • Book qualified appointments and pass across qualified leads to the designated Business Development Manager
  • Record all sales details and activity on the internal database
  • Build and maintain network within the travel risk management and organizational resilience space
  • Manage Business Development Manager’s sales pipeline
  • Responsible for data management within Salesforce
  • Assist Business Development Manager with key projects
  • Track all global marketing efforts and view all company webinars
  • Ensure all opportunities in Salesforce are up to date on a monthly basis

Qualifications and Skills:

Essential

  • Associate’s degree in business or a related field, or currently degree seeking
  • Client relationship management or customer service experience
  • End-user support experience, preferably in a Software as a Service (SaaS) industry
  • Strong time management and organization skills
  • Strong technical acumen, with a high proficiency in Microsoft Office suite
  • Customer service orientation and ability to support the business over phone interactions
  • High degree of accuracy and attention to detail
  • Confidence to seek out help and ask questions when necessary
  • Ability to understand process flows and contribute to process improvement
  • Ability to respond to common inquiries or complaints from customers or members of the business community
  • Strong written and verbal communication skills

Preferred

  • Bachelor’s degree in business or a related field
  • Experience using Salesforce or other Customer Relationship Management (CRM) platforms
  • Minimum of two years of experience working in an office with a collaborative team environment
  • Project management certification or experience

Compensation, Benefits and Perks Package

  • $19.25-$21.75 per hour starting pay rate, depending on experience
  • Medical, dental, and vision insurance
  • Health savings account with company match
  • Voluntary life and disability insurance
  • 401(k) retirement savings plan with company match
  • Pet benefits
  • Generous paid time off plan
  • Tuition assistance and professional development opportunities
  • Referral bonus program
  • Commuter benefits program
  • Paid parental leave
  • Onsite gym
  • Business casual dress

Thanks

We'll get back to you shortly.

Apply now

Please complete the form below to apply for the position:
Inside Sales Executive

In line with GDPR requirements, we will no longer retain the CV’s of unsuccessful candidates. Therefore, should you see a similar position advertised by Anvil in the future, we encourage you to apply again with an updated CV. Privacy policy.

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