About Anvil Assist

Anvil Customer Services

Anvil Assist offers rapid response services to support sick or injured travellers overseas

With over 30 years’ experience in providing medical and security support, Anvil has encountered virtually every assistance scenario imaginable.

No matter how serious or minor, your case will be managed expertly, and with total care and professionalism.

Dr Juliane Kause

The Team

Anvil’s medical assistance team is headed by our Chief Medical Officer, Dr Juliane Kause. A former Chief Flight Doctor, she has also previously held positions as General Manager and Consultant within the NHS. Juliane has worked in Aeromedical Retrieval and Medical Assistance since 1999 and is a founder member of the International Society for Rapid Response Systems, an international professional organisation dedicated to improving the ability of hospitals to detect and respond to a deteriorating patient, and decrease hospital morbidity and mortality.

Doctor and patient

Juliane is supported by an extensive team of the highest qualified clinicians working in the medical assistance industry. We only hire Band 7 medical professionals or higher (i.e. senior sister grade/ward manager), against an industry standard of Band 5. This means our clinicians have greater experience in their specialist area and in medical leadership, to the level at which they are able to teach others.

Our in-house medical team is supported by a bench of more than 400 medical specialists and other senior healthcare specialists (pharmacists, paramedics, psychologists), who are readily available to consult on and oversee complex cases.


All clinicians and first responders are trained by psychologists to communicate with empathy, giving confidence and reassurance to vulnerable travellers and their companions at every stage of treatment.

The exceptional expertise available means considered, quality medical care to treat presenting symptoms and anticipate issues that may develop later, which could jeopardise the patient’s recovery.

Get immediate support

Call our 24/7 emergency helpline to speak with one of our friendly Assistance Specialists.

Call: +44 (0)20 3941 9019

Email: medicalrepats@anvilgroup.com

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Client experience
Air Ambulance
Anvil fully understands the enormous stress endured when a loved one is taken ill overseas.

Their service included daily communication to keep us informed on (confidential name’s) condition and treatment, which was particularly important with the language barrier. They also took care of organising visas, flights and accommodation in Shanghai, as well as transportation to and from the hospital.

Ms S Hammer

October 2018

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